How to delete your data

There are two different situations. Pick yours:

• I messaged a business on WhatsApp and I want my data deleted.
• My company is an Octatech client and wants to delete its data or cut off access.

If you messaged a business on WhatsApp

Octatech operates the assistant that replied to you, but the conversation belongs to the business you were talking to: we process it on that business's behalf. You can still send us the request and we will coordinate it.

Step 1 — Send us an email

Write to [email protected] with the subject line Data deletion request.

Step 2 — Include this information

We need it to find your conversation and to confirm the request is really yours:

• Your WhatsApp number in international format, with the country code. For example: +54 9 385 400 0000. It must be the same number you messaged from.
• The name of the business you messaged, if you remember it. If you do not, tell us roughly when the conversation took place and what it was about.
• What you want deleted: everything, or just one conversation or a specific period.
• A contact email where we can reply to you.

Step 3 — What we do

• We acknowledge the request, normally within 72 business hours.
• We verify that the request comes from the holder of the number. We may ask you to confirm on the same WhatsApp thread; we do not ask for sensitive documents.
• We forward the request to the business that owns the conversation and is the controller of that data, and we carry out the deletion on its instruction.
• We delete the message content, your number, your profile name and the associated metadata from our live systems. Backups are overwritten within the following 35 days.
• We confirm by email that the deletion is done. The whole process finishes within 30 days.

What we cannot delete

• The messages on your own phone, or those on the business's phone or account. You delete those from your WhatsApp app, and the business from theirs.
• The data Meta holds as the operator of WhatsApp. That has to be requested from Meta.
• Records we are legally required to keep, for example accounting documentation. In that case we tell you exactly what is retained and why.

If your company is an Octatech client

You have two independent actions available. You can take either one, or both.

A. Cut off Octatech's access from Meta

The WhatsApp Business account is yours. You can revoke our access yourself, at any time, without asking us and without telling us first. As soon as you do, Octatech stops receiving messages and loses access to the account.

• Go to business.facebook.com with the account that administers your business on Meta.
• Open Business settings.
• Go to Users → Partners.
• Select Octatech in the list of partners with access.
• Choose Remove and confirm.
• Also check Accounts → WhatsApp accounts: select your account and verify, under the partners or apps tab, that Octatech is no longer assigned.

Meta occasionally renames these menus. If you cannot find the path, write to [email protected] and we will guide you; you remove the access yourself, we only point you to where the option is.

B. Request deletion of your company's data

Cutting off access stops new data from flowing, but on its own it does not delete what is already stored. For that, email us from an address associated with your company, including:

• The legal name of the company and the WhatsApp number that was connected.
• What you want: an export of the conversations before deletion, direct deletion, or both in that order.
• The name and role of the person making the request.

We delete conversations, assistant configuration, reports and panel user accounts. Deletion completes within 30 days if you request it expressly, and in any case within 90 days of the end of the agreement, as set out in the terms of service. We confirm by email when it is done.

Other rights

Besides deletion you can request access to the data we hold about you, its correction, a copy in a readable format, or object to its processing. These go through the same channel with the same deadlines. The detail of what data we process and why is in the privacy policy.